Refund policy
Store Credit & Exchanges
We do not offer refunds
Exchanges & Store Credit
- You may request an exchange or store credit within 7 days of delivery.
- We provide an insured return shipping label.
- A $55 return fee will be deducted from your store credit for U.S. orders. (International returns may incur a higher fee.)
- Original shipping costs are non-refundable.
Final Sale Items (No Store Credit/Exchanges)
- Engraved or embossed items, personalized pieces, and made-to-order creations are final sale and cannot be returned or exchanged once the order is placed.
Shipping Notes
- We provide insured, trackable shipping labels.
- Customers are responsible for safely returning items; Kaylee & Rose is not responsible for returns lost or damaged in transit.
Store Credit & Exchange Instructions:
Please email shopkayleeandrose@gmail.com with your name, order number, and reason for the exchange or store credit to proceed.
If you’re unable to find an item on our website or have questions about personalized pieces, please contact us at shopkayleeandrose@gmail.com or call (213) 955-9077 for further assistance before placing your order.
